First Data

They are also a part of First Data. Were pressured into accepting a merchant credit card service for our business. Received equipment, something was wrong with it, so we received another shipment. After the first billing from this company, the prices were way higher than explained to us, we cancelled and return ALL the equipment, along with a letter of cancellation. We have been paying $125.19 a month for 24 months (3,000 dollars) and were told we'd have to pay for another two years. We are actively trying to discontinue this leasing scam, and will report to all available services. Any advise is accepted.

We are canceling our service! Our merchant card processor machines have been Obsolete and down now for over 2 months plus, we had contacted first date global leasing now over a dozen times total to report our machines were down do to our area no longer supports 3G phone service so the machines will not work in our area anymore. Everything in our area is now 4G. It took over a month to finally get ahold of somebody that could actually help us and get the machines out and mailed to us after many unsuccessful frustrating calls. Finally after receiving our merchant card reading machine over a month later we were on the phone with Customer service trying to get our merchant card machines up and running with no prevail, nobody new anything or even why they didnt work. Finally you had a service representative with enough Knowledge to tell us the reason they dont work is due to there are no sims cards, THEY NEED SIM CARDS! Why dont you put your reps thru better and more extensive training, so they can better handle customer service and to understand their job and handle issues like this. So the representative said on 3 different occasions the sims cards were in the mail. Well guess what? We still havent received them yet! We were counting on you for our merchant credit cards machines to be up and running so we can run our business. We have 2 credit card machines down with only 1 out of 3 of them that work. The one machine we have still running is our clover machine, our other 2 fd410 are Obsolete and 3G. How do we run a business if you cant support us with machines that work And representatives that can help us. We are paying you $319 a month to lease machines that we dont even have up and running and we are not able to process credit card runs for our business. Many of our calls to First Data Leasing have been reported as being on a recorded line if you have any questions on our poor customer service please resort back to the recordings to help better serve your customers. We have made numerous threats that we are going to cancel service and close our business account And terminate doing business with first data global leasing. Resort back to your customer support recordings, And youll understand why we are so frustrated. This is to let you know that we are terminating business relations with First Data Global leasing, if need be we will get an attorney involved we have lost many sales. Please terminate service! We have signed up with another merchant that can better serve us. We also have Attached a prior letter for a prior complaint with pay partners. We are returning five devices With pictures and ID number of all devices.