First Data

We are canceling our service!

Our merchant card processor machines have been Obsolete and down now for over 2 months plus, we had contacted first date global leasing now over a dozen times total to report our machines were down do to our area no longer supports 3G phone service so the machines will not work in our area anymore.

Everything in our area is now 4G.

It took over a month to finally get ahold of somebody that could actually help us and get the machines out and mailed to us after many unsuccessful frustrating calls.

Finally after receiving our merchant card reading machine over a month later we were on the phone with Customer service trying to get our merchant card machines up and running with no prevail, nobody new anything or even why they didnt work.

Finally you had a service representative with enough Knowledge to tell us the reason they dont work is due to there are no sims cards, THEY NEED SIM CARDS! Why dont you put your reps thru better and more extensive training, so they can better handle customer service and to understand their job and handle issues like this.

So the representative said on 3 different occasions the sims cards were in the mail.

Well guess what? We still havent received them yet!

We were counting on you for our merchant credit cards machines to be up and running so we can run our business.

We have 2 credit card machines down with only 1 out of 3 of them that work.

The one machine we have still running is our clover machine, our other 2 fd410 are Obsolete and 3G.

How do we run a business if you cant support us with machines that work And representatives that can help us.

We are paying you $319 a month to lease machines that we dont even have up and running and we are not able to process credit card runs for our business.

Many of our calls to First Data Leasing have been reported as being on a recorded line if you have any questions on our poor customer service please resort back to the recordings to help better serve your customers.

We have made numerous threats that we are going to cancel service and close our business account And terminate doing business with first data global leasing.

Resort back to your customer support recordings, And youll understand why we are so frustrated.

This is to let you know that we are terminating business relations with First Data Global leasing, if need be we will get an attorney involved we have lost many sales.

Please terminate service!

We have signed up with another merchant that can better serve us.

We also have Attached a prior letter for a prior complaint with pay partners.

We are returning five devices With pictures and ID number of all devices.

Just don't- once they got bought out by FISERV (a predatory loan company) they constantly harass me for loans. I can borrow from a bank at a decent rate- they will try to trick you into borrowing at extremely high interest rates because it's "easy" to pay back - they directly take your sales over a length of time.

The numbers DO NOT ADD UP. I would NOT trust them. They're also near impossible to get any service out of- my rep disappeared 3 years ago and I haven't had any rep since. I want to get my online statements- 3 YEARS and no answer how.

Only really rude people demanding information from ME (I don't know what these other products they're even talking about are) and refuse to help me.

Moving entirely to Moneris as a result. Better rates and my online system was set up on day 1.

I am a small business owner and a representative came to offer me the first Data service to process payments, but he never explained to me that it was a 4-year contract and that I could not cancel until that term ended.

At that time I had another bank to process payments, and he assured me that I could cancel without any problem and that he would save me money because they work directly with visa and MasterCard.

First Data continued making the deductions of my bank account and now the 4 years have passed, and they still continue to charge me because I have automatic payment and I called to cancel, and they return my money and says they have to verify that the machine returns and that is what I did 10 months ago.

They offer you the service in a deceptive way and since they can force you to a 4-year contract without being able to cancel, this is something fraudulent, something has to be done to stop these abuses.

Taking advantage of business in this manner is corrupt and First Data needs to be held accountable and be forced to end such practices. How is this not illegal????