Van L Gjv

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Verified Reviewer

Hi, my business name Pho Simcoe 2, I received 2...

Hi, my business name Pho Simcoe 2, I received 2 clover machines and gave it to your company void check already, I tried it but so far I have not received the refund in my bank account?

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iksu y

My business was closed

I closed my business last August 15th. I tried to inform you by phone about 3 times, but it seems that the monthly fee is still taking up.

Please stop immediately and return the fees for the past 3 months. You can contact me at the above email

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Anonymous
map-marker Edmonton, Alberta

Bobby Ross Ice auto detailing chip and glass repair Bobby Ross cleaning

Ice auto detailing chip and glass repair Bobby Ross cleaning. My account was closed when I paid out to buy that machine off you guys know youre taking more money out of my account without my consent stealing from my bank business account if you guys dont return my $500 I am going to going to report you to the business bureau of Canada I have all my paperwork documents paid in full from you guys letters everything thats on my phone on my computer its all kept thank you for your business and Ill never do business with first Dataagain

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Sarah W Mpw

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Verified Reviewer
| map-marker Santa Clarita, California

Long term monthly billing after cancellation

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Updated by user Sep 23, 2022

Went to my bank and blocked the payment. I get letters from them now saying they will give the account to a collection attorney.

I've had others tell me they are crooks. All equipment was returned to them two years ago.

Original review May 04, 2022
They are also a part of First Data. Were pressured into accepting a merchant credit card service for our business.

Received equipment, something was wrong with it, so we received another shipment. After the first billing from this company, the prices were way higher than explained to us, we cancelled and return ALL the equipment, along with a letter of cancellation. We have been paying $125.19 a month for 24 months (3,000 dollars) and were told we'd have to pay for another two years.

We are actively trying to discontinue this leasing scam, and will report to all available services. Any advise is accepted.
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Loss:
$3000
Cons:
  • Refusal to eliminate the processing fees for four years
  • No contract
  • Lower prices

Preferred solution: Full refund

User's recommendation: Investigate before signing

1 comment
Sarah W Mpw

I finally went to my bank and had their monthly charge blocked from being paid. Now getting letters from them threatening to give the account to a collection attorney.

For what? I returned the equipment and will not pay for equipment leasing.

Anonymous
map-marker Saint Petersburg, Florida

Equipment does not work

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We are canceling our service!

Our merchant card processor machines have been Obsolete and down now for over 2 months plus, we had contacted first date global leasing now over a dozen times total to report our machines were down do to our area no longer supports 3G phone service so the machines will not work in our area anymore.

Everything in our area is now 4G.

It took over a month to finally get ahold of somebody that could actually help us and get the machines out and mailed to us after many unsuccessful frustrating calls.

Finally after receiving our merchant card reading machine over a month later we were on the phone with Customer service trying to get our merchant card machines up and running with no prevail, nobody new anything or even why they didnt work.

Finally you had a service representative with enough Knowledge to tell us the reason they dont work is due to there are no sims cards, THEY NEED SIM CARDS! Why dont you put your reps thru better and more extensive training, so they can better handle customer service and to understand their job and handle issues like this.

So the representative said on 3 different occasions the sims cards were in the mail.

Well guess what? We still havent received them yet!

We were counting on you for our merchant credit cards machines to be up and running so we can run our business.

We have 2 credit card machines down with only 1 out of 3 of them that work.

The one machine we have still running is our clover machine, our other 2 fd410 are Obsolete and 3G.

How do we run a business if you cant support us with machines that work And representatives that can help us.

We are paying you $319 a month to lease machines that we dont even have up and running and we are not able to process credit card runs for our business.

Many of our calls to First Data Leasing have been reported as being on a recorded line if you have any questions on our poor customer service please resort back to the recordings to help better serve your customers.

We have made numerous threats that we are going to cancel service and close our business account And terminate doing business with first data global leasing.

Resort back to your customer support recordings, And youll understand why we are so frustrated.

This is to let you know that we are terminating business relations with First Data Global leasing, if need be we will get an attorney involved we have lost many sales.

Please terminate service!

We have signed up with another merchant that can better serve us.

We also have Attached a prior letter for a prior complaint with pay partners.

We are returning five devices With pictures and ID number of all devices.

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Cons:
  • Being lied to and ripped off

User's recommendation: Stay far away from this company

Karim G Hwy

Billing

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Billing me for services I never used, the collection agency called me to collect $166!

I have never used your services in my restaurant which closed ??!! Please call me

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Pros:
  • Fhhh
Cons:
  • Yshhshs

Preferred solution: Ok take my name and my business from your services asap, don’t wanna work with you. Why you are billing me money for services I didn’t use ! The clovers pos put it on my restaurant for Lea than a week before I closed it.

Angela F Fyz
map-marker Victoria, British Columbia

To cancel my account

I wish to cancel my first data and clover account as I shut my business down I tryed to contact this company over and over and have not got no response please contact me 604-798-****

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Preferred solution: I would like to close this account and send back machine my business is closed down

Anonymous
map-marker Edmonton, Alberta

Bad service - Untrained tech support

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Lied to about when new machine was being sent. Didn't know their *** from *** in the ground.

Then tried to settle a phone authorization that should have been a standard procedure took over 35 minutes. The guy had no idea

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User's recommendation: Do not use these guys. Their service is dismall

Cheryl P Ale

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Verified Reviewer
| map-marker Marion, Indiana

Debit card verification

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Cannot use my ATM/Debit card/MasterCard to shop today 7/24/2021. Came home to a voicemail asking for verification. Voicemail said you were open 24/7.

I guess not.

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Cons:
  • Disrespectful

Preferred solution: Apology

User's recommendation: Make sure you really are open 24/7 as you say you are.

Thy N Isd
map-marker Montreal, Quebec

Problem with the screen with my terminal

I would like to replace it with a new one. Theres a problem with the screen .

Please call me back this number.

My address is 5407 park ave h2v4g9 the company is called yuukai. The company phone number is 515-303-**** thank you

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Preferred solution: Deliver product or service ordered

Jacquita Ekt

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Verified Reviewer
| map-marker Alexandria Bay, New York

Ongoing issues

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Original review updated May 04, 2021

Hidden fees, really poor customer service, told one thing, they do another. Denied receiving equipment even though it was signed for to the tune of being charged over $1700 which in the end they paid back in dribs and drabs when they finally conceded to the fact it WAS returned. Initial person will sell you the world only to find out you've entered into the depths of ***

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User's recommendation: Run, don't walk to another POS contract.

Manish S Ght

Old machine return as we got new one

We have our old machine broken and we asked for replacement, we got the new one and now want to return the old clover machine.

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Loss:
$40

Preferred solution: Full refund

Anonymous
map-marker Appleton, Wisconsin

I need new service

AaaaaaaaaassssssssssssssffggffhhhjhhVvvvvvvvvvgggggghhhhhhgggggggggfff bhhgfjhdg happy kkjhggggggghuj

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Mary B Urv

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Verified Reviewer
| map-marker Johns Creek, Georgia

Being billed for remainder of leased returned equipment

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I updated my credit card processing terms through my bank representative who contacted me and told me she could bring my cost down. At that time I told her I only had two years left on my lease and did not want to sign any contract that I could not terminate at any time.

She assured me I could end my contract and it would not be an issue. I ended my relationship with Worldpay in October as I am no longer in business, was instructed to return the equipment to First Data which I did and they received. First Data continued to bill me and deduct the amount from my checking so I closed my account. They now are sending me bills with additional fees and state although I have returned the equipment I still need to pay the remainder of the leased period of two more years in the mount of $400plus.

They cannot provide a contract to me and are very rude. I have filed a complaint with the NYS attorney generals office, and am trying to be part of any and all class action law suits against them. When I have time I am going to contact my senator and congressmen. The deceptive, price gouging, underhanded way they do business is wrong on so many levels.

Taking advantage of business in this manner is corrupt and First Data needs to be held accountable and be forced to end such practices. How is this not illegal????

View full review
Loss:
$430
Pros:
  • I been robbed for years
Cons:
  • Lack of transparency
  • Miss representation
  • Deceiving

Preferred solution: End lease agreement “obligation” fees. Stop billing for lease not in effect/ended.

User's recommendation: Do not use this company for any reason.

1 comment
Rafael Xtn

I closed my account. Was told that I owed remaining amount on my machine on a lease agreement.

I told FDGL I never signed a lease agreement. They sent me a copy of lease agreement. It's clearly not my signature. I address the issue with FDGL.

I was basically told to bad. I have also contacted the Attorney General.

Anonymous
map-marker Camrose, Alberta

ANGER

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Just don't- once they got bought out by FISERV (a predatory loan company) they constantly harass me for loans. I can borrow from a bank at a decent rate- they will try to trick you into borrowing at extremely high interest rates because it's "easy" to pay back - they directly take your sales over a length of time.

The numbers DO NOT ADD UP. I would NOT trust them. They're also near impossible to get any service out of- my rep disappeared 3 years ago and I haven't had any rep since. I want to get my online statements- 3 YEARS and no answer how.

Only really rude people demanding information from ME (I don't know what these other products they're even talking about are) and refuse to help me.

Moving entirely to Moneris as a result. Better rates and my online system was set up on day 1.

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User's recommendation: Just don't. FISERV is a predatory loan company and you're the product.

Maria C Pzl

Force lease for 4 years

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I am a small business owner and a representative came to offer me the first Data service to process payments, but he never explained to me that it was a 4-year contract and that I could not cancel until that term ended.

At that time I had another bank to process payments, and he assured me that I could cancel without any problem and that he would save me money because they work directly with visa and MasterCard.

First Data continued making the deductions of my bank account and now the 4 years have passed, and they still continue to charge me because I have automatic payment and I called to cancel, and they return my money and says they have to verify that the machine returns and that is what I did 10 months ago.

They offer you the service in a deceptive way and since they can force you to a 4-year contract without being able to cancel, this is something fraudulent, something has to be done to stop these abuses.

Taking advantage of business in this manner is corrupt and First Data needs to be held accountable and be forced to end such practices. How is this not illegal????

View full review
Loss:
$1268
Pros:
  • I been robbed for years
Cons:
  • Rep who lied to me

Preferred solution: Full refund

User's recommendation: Do not be fooled it is a bad company

About

Summary

First Data Corporation is the global technology leader in information commerce. First Data processes transaction data of all kinds, harnesses the power of that data. The company provides its services to large financial institutions as well as the merchant around the corner. First Data Corporation was founded in 1981. At the present time, First Data Corporation is a wholly owned affiliate of Kohlberg Kravis Roberts & Co. (KKR). The company has been publicly owned since 1992. First Data and KKR completed the merger in September 2007. Thus, First Data became a private-equity company and is no longer listed on the New York Stock Exchange.

First Data reviews and complaints

First Data is ranked 887 out of 4783 in Financial Services category

Area Served

Worldwide

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