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I made the mistake of signing up with First Data for my business. When I went to check on the deposit for the first day I couldn't access my account with my phone like I had the day before.

Calling customer service was a long painful process that resulted in my being told that the representative couldn't help me and that I'd need to talk with someone else. I quit using their service then and got a bill for $80 to process a $45 charge. When I called the local rep to cancel my service I asked if there was something he could do about the bill. A few days later I get an email from him saying I'd have to call customer service to cancel and called customer service again.

Another long call resulted in a representative telling me they couldn't help me either with the rep asking for a time and number to reach me to discuss getting a refund. 1:00 - 4:00 was the timeframe I gave them, and they left a message before 10:00 this morning saying I couldn't return the reader since I'd had it for over 60 days. I've actually only had it 58 days, and when I asked how they came up with 61 days was told that they included the time the reader was being shipped in determining the 61 days. When I asked about the delay in hearing from the local rep and having to leave a message because no one was available to help me the day before I was told that wasn't their problem.

If they would have refunded me the costs of getting the reader and the minimum monthly charge amount I would have been satisfied and not found our about the class action lawsuit.

But since they didn't do that I'm going to join the lawsuit as well as telling others about it so they don't make the same mistake I did.

Reason of review: Problems with payment.

First Data Cons: High fees, Poor return policy, Unethical customer service, Incompetent customer service.

Location: Arlington Heights, Illinois

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I'm the person who made the original complaint. I did get a refund of the charges to my now closed account less the cost of the reader. While that's not the result I was looking for, it's not worth the effort to fight anymore for the $30 - especially since I gave the reader away.

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